At ShopSpot, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we gladly accept returns, refunds, and exchanges within 30 days of delivery, subject to the terms below.
1. Eligibility for Return & Exchange
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unwashed, and in their original condition with all tags, packaging, and accessories included.
- Certain items (such as personal care products, hygiene-related goods, or clearance items) may not be eligible for return. These will be clearly marked on the product page.
2. Refund Process
- Refund requests will be processed within 15 days after the returned item is delivered back to us.
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping charges (if any) are non-refundable unless the item is defective or incorrect.
3. Exchange Policy
- We offer product exchanges within 30 days of delivery.
- Exchanges are only possible for the same product in a different size, color, or variant (subject to stock availability).
- If the requested item for exchange is unavailable, a refund will be processed instead.
4. Damaged or Incorrect Items
- If you receive a defective, damaged, or wrong item, please contact our support team within 48 hours of delivery.
- We will arrange for a replacement, exchange, or full refund at no additional cost.
5. How to Initiate a Return/Refund
- Contact our customer service team at [support@shopspot.com] with your order number and reason for return.
- Our team will guide you through the return process and provide the return address.
- Pack the item securely and ship it back to us.
- Once we receive and inspect the item, your refund or exchange will be processed.
6. Important Notes
- Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
- ShopSpot reserves the right to deny returns that do not meet the above conditions.
- Refund timelines may vary depending on your payment provider or bank processing time.